RMA numbers are valid for 30 days after the original invoice date of the order. We are unable to accept returns without an RMA number.

All returns except those of defective products are subject to a 15% restocking fee, and additional charges for handling or freight are refunded only in cases of defective products.

Return freight must be shipped prepaid. We also recommend that you make sure and pack the product properly for return, as Inland Cable will not issue credit for product damaged en route back to us due to poor shipping practices.

Returned product must be clean, undamaged, and complete with all manuals, documents, accessories and packaging. The items must be in a resalable condition. The product must also have with it upon return to us a copy of the original invoice or packing slip, and the appropriate paperwork must be completed and in our possession (preferably with a copy enclosed in the box upon return). Products that are received by us that do not meet these conditions will be subject to additional charges and/or will not be processed as returns, and we will attempt to contact you to determine the disposition of these goods prior to their disposal.

Ant item that involves electronic components cannot be returned to us once opened except in cases of manufacturing defects. Products will be evaluated upon return to us (or to the manufacturer) to confirm defective prior to completing disposition of the RMA.

Custom cables and other built to order products are non-cancelable and non-returnable. All custom cables are guaranteed to be free of defects in workmanship or components. In cases where the customer has provided a configuration we do not guarantee that the construction of the cable matches the customer-provided specification. Cables deemed defective will be replaced or repaired at our sole discretion. Custom cables that were ordered incorrectly may be returned for rework at a charge, please realize that the turnaround of these items is subject to our production schedule, and expedite fees may be necessary to provide immediate repair or replacement.

Inland Cable reserves the right to authorize product returns beyond 30 days from the invoice date in some cases. If the product is accepted after 30 days, credit will be issued. Restocking fees may apply.

All credits from RMAs must be used within one calendar year of issue.

To get an RMA, please E-mail the following information: